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News & Updates

17/07/20
New Salon Guidelines For your safety:
* Please reschedule your appointment if you are feeling unwell or any member of your household is unwell or self-isolating
* Please enter only at your exact appointment time. Too early may mean there are other clients on the premises, too late may mean your treatment can no longer go ahead due to additional cleaning times between appointments
* On arrival you will be escorted straight to treatment room
* Please wash your hands on arrival (use the single use towels provided)
* We will provide water in disposable cups, please note hot drinks are temporarily unavailable
* No food allowed * Please arrive alone for your appointment
* Please limit the personal belongings you bring with you
* Staff will wear PPE as per the government guidelines
* Please alert us if you need to use the toilet facilities so we can ensure a deep clean after every use
* We have increased the value for contactless payment transactions
* We have limited visitors so nobody passes in the waiting area or on the stairs
We are carrying out thorough cleaning between clients
* We are keeping treatment rooms well ventilated between appointments
* We are minimising your contact between different staff members during your visit
* We ask that you call ahead for last minute appointments to reduce footfall and eliminate walk in appointments at this time
* We are temporarily unable to offer any facial treatments including tinting, lash lift, eyebrow shaping, facial threading/waxing, cluster lashes, facials, peels, microdermabrasion and microneedling. We will inform you when these restrictions are lifted.
17/07/20
Today's announcement - good news
Today it was announced all other Beauty services can resume from 1st August 🥳
They have also said guidelines will not be released until next week, so we're not sure what conditions apply and will hold back from taking bookings until we have seen them.

We can, however, get you patch tested in preparation for your tinting or lash lift service as soon as possible now that we expect it to be within the next few weeks.

Due to the length of time we were closed for lockdown and the side effects covid-19 can cause, we will need to re-test everybody before tinting and lash lifting services. Please call or message to book your patch test. This can be fairly last minute and on-the-day but we cannot currently accept walk ins because we want to ensure social distancing in the corridor and stairway.

If you have not registered interest for a face/eye treatment and would like to, please let us know so we can add you to the appointment list. We will work our way through the list as soon as we have the guidelines. We will be in touch as soon as we know more Thank you
10/07/20
Hello Everyone!
It was announced yesterday that we are allowed to reopen from Monday 13th July! This is great news, however, it does come with some restrictions.
We are not currently allowed to offer any treatments involving the face or head (which includes but is not limited to eyebrow shaping, facial waxing/threading, lash tinting, lash lift, facials, microdermabrasion, skin peels, microneedling, Indian head massage and ear candles).

As a result of this we will start by working restricted hours, because pre-lockdown these treatments made up 65% of all bookings. We are feeling optimistic that the restrictions, particularly for eyebrows, may not be in place for too long. When barbers and hairdressers opened on Saturday 4th July they were not allowed to carry out beard trims, but new guidelines state they will be allowed to do this from Monday 13th. We hope that some of these treatments will follow suit just as quickly. We can only hope.

We are ready, we are covid-secure, clean and good to go. I have listed some new guidelines below. If anybody has any queries please do not hesitate to contact us.

We are currently working our way through the call lists and will get back to you as soon as possible. If we do not answer please leave a message and we will return every call. To book your appointment please email or call 01245 471888 (the phone is diverted) and we hope to hear from you soon. Thank you to everyone for your ongoing support

New Salon Guidelines For your safety:
* Please reschedule your appointment if you are feeling unwell or any member of your household is unwell or self-isolating
* Please enter only at your exact appointment time. Too early may mean there are other clients on the premises, too late may mean your treatment can no longer go ahead due to additional cleaning times between appointments
* On arrival you will be escorted straight to treatment room
* Please wash your hands on arrival (use the single use towels provided)
* We will provide water in disposable cups, please note hot drinks are temporarily unavailable
* No food allowed * Please arrive alone for your appointment
* Please limit the personal belongings you bring with you
* Staff will wear PPE as per the government guidelines
* Please alert us if you need to use the toilet facilities so we can ensure a deep clean after every use
* We have increased the value for contactless payment transactions
* We have limited visitors so nobody passes in the waiting area or on the stairs
We are carrying out thorough cleaning between clients
* We are keeping treatment rooms well ventilated between appointments
* We are minimising your contact between different staff members during your visit
* We ask that you call ahead for last minute appointments to reduce footfall and eliminate walk in appointments at this time
* We are temporarily unable to offer any facial treatments including tinting, lash lift, eyebrow shaping, facial threading/waxing, cluster lashes, facials, peels, microdermabrasion and microneedling. We will inform you when these restrictions are lifted.

What the staff are doing for the safety of both the clients and other employees:
* Staggering shift start times * Keeping up to date records to assist NHS Track and Trace requests
* Frequent hand washing before, during and after treatment (as always)
* Eliminating the switching of treatment rooms throughout the day
* Minimising how frequently equipment is shared between workers
* Using disposable items where possible and ensuring non disposable items are sanitised between clients
* Avoiding over running of appointments
* Minimising the use of the waiting area
* Maintaining social distancing between staff
* Staff are provided with PPE including visors, gloves and masks where required
* Changing the PPE frequently * Avoiding touching their faces
* Allowing adequate cleaning time between appointments
* Sanitising high touch areas between every appointment (including but not limited to the treatment bed, nail desks and chairs, door handles, light switches, tools, equipment, products, trolleys, floors)
* Avoiding skin to skin contact with colleagues
* Staggering breaks to avoid contact
* Minimising the volume of deliveries
* Minimising person to person contact when accepting deliveries
* Engaging only in remote team meetings via video call
* Increasing frequency of removing waste from the premises
* Restocking when the premises is empty
* Staff have completed additional Covid-19 and Sterilisation training courses throughout lockdown in addition to pre-opening Just Pampered training, to ensure we are confident we are adhering to the government guidelines.
02/07/20
We (Still) Miss You All
Hello to all of our wonderful clients It's been over 100 days since we closed our doors in preparation for lockdown and I don't think any of us thought it would be for quite this long when we all said goodbye. I think we expected that by the 100 day mark we would either be open or have a date to re-open.

Last week it was announced that hairdressers can return on 4th July but unfortunately not beauty salons, nail bars, massage, holistic therapy or spas. We know this created some confusion. We believe this is due to us being in close proximity and also being face to face for the majority of the time (while hairdressers are mostly facing the back of the client). We respect the decision of the government but are frustrated that we have no target date or anything to be aiming for at the moment.

We wish we could tell you more but we truly just do not know any more than you. Our Beauty Councils and professional bodies are currently seeking clarification and a road map for planned opening. Please be assured that as soon as we hear anything we will be in touch. Behind the scenes we have assessed the risks and made appropriate changes to ensure the safety of all visitors and staff. We will release our new guidelines for visitors once the government have concluded what we need to do, but at this stage I am confident we have gone over and above what is currently required of us.

We don't just 'do' beauty
We have built such a relationship with you over the years and it feels so much more than just 'doing' beauty. We've shared so many moments with you, celebrated through engagements and weddings, comforted you through grief and heartache and been there to help you switch off for a moment when life becomes too much. We've received such lovely comments and are grateful to you all. Survey Thank you to everybody who took part in our survey last month. It has really helped us gauge what you are all thinking and will help us to create a return to work staff rota at the beginning. We have taken on board all of your comments and will address each of them before re-opening.

One comment was mentioned twice regarding our entrance and whether it was a shared entrance with the Barber Shop. We need to clarify, we have always had our own separate entrance at the back of the building. While the Barbers have always been happy for our customers to use their entrance in the past, we must stress that this will not be an option when we return due to managing foot traffic and keeping everyone safe. Visitors must enter through the Just Pampered entrance at the back of the building so we can maintain social distancing and prevent traffic through the other businesses.

We have added the names of everybody who asked to be added to our booking list on the survey. If you would still like to take part the survey is currently still open. The link to the survey is HERE. (https://www.surveymonkey.com/r/TVFBLQL)

Gift Vouchers:Gift vouchers are currently open ended and would not have expired while we are closed. Once we have an official date, we will reset all vouchers for a further six months from this point, so you all have plenty of time to use them when you feel ready.
Products: If anybody would like to stock up on products at this time please get in touch and we will arrange this for you with free local delivery. We thank you all for your continued support. We will be in touch soon Kind regards The Just Pampered Team